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FAQ
Ideally the module connects to one of the RJ-45 ports on the back of the modem, this ensures that the module is checking the internet connection closest to the provider cable.
Yes, the modem can supply power to the iNetDown module and therefore the supplied power adapter is not needed.
Yes, an email is sent when internet service has failed and when internet service is restored alerts via text are also an option.
The failure notification could be the provider failing to provide service, or your house has no power. Power outage detection requires the optional to be sure its a power outage would require the optional UPS (uninterruptible power supply) to keep the modem and iNetDown module alive during the power outage.